Frequently Asked Questions (FAQ)

What is Stack Biz? Stack Biz is a comprehensive IT and Creative agency based in Dubai, UAE, providing Graphic Design, Web Development, IT Maintenance, and Computer Education.
Where is your office located? Our main operations are centered in Dubai, UAE, but we serve clients globally through our 24/7 digital support network.
How can I start a project with you? You can reach out via our contact form, email us at support@stackbiz.net, or call/WhatsApp us directly at (+971) 56 906 5166.
Do you provide 24/7 support? Yes! We offer round-the-clock technical support for our IT Maintenance and Managed Services clients.

What file formats will I receive for my logo? We provide all industry-standard formats, including AI, EPS (vector), PNG (transparent), and high-resolution JPEG.
How many revisions do I get? Standard packages usually include 3 rounds of revisions, but we work closely with you until you are 100% satisfied.
Do I own the copyright to the designs? Yes. Once the final payment is cleared, the full copyright of the design is transferred to you.
Can you redesign my existing brand? Absolutely. We specialize in “Brand Evolution,” updating your look while keeping your core identity intact.

What does “Proactive Maintenance” mean? It means we monitor your systems to fix bugs and security vulnerabilities before they cause downtime, rather than waiting for things to break.
Do you provide on-site IT support? Yes, we provide on-site support for hardware and networking issues within the Dubai region, and remote support globally.
Can you help with data recovery? Yes, we offer data backup and recovery solutions to help retrieve lost files due to system failures or cyber threats.
Do you manage office Wi-Fi and networking? Yes, we handle complete network infrastructure, including router setup, VPNs, and secure Wi-Fi configurations.

Will my website be mobile-friendly? Every website we build is “Responsive,” meaning it will look and function perfectly on smartphones, tablets, and desktops.
Do you provide domain and hosting services? Yes, we offer high-speed, secure hosting packages and help you register the perfect domain name.
Can you integrate a payment gateway? Yes, we can integrate various payment gateways (like Stripe, PayPal, or local UAE banks) for your e-commerce store.
Do you provide POS or Accounting software? Yes, we install and maintain specialized software for retail, hospitality, and corporate management.

Are your courses suitable for beginners? Yes! Our “Basic Computer Knowledge” and “Microsoft Office” courses are specifically designed for absolute beginners.
Do I get a certificate after completing a course? Yes, Stack Biz provides a certificate of completion for all our training modules.
Do I need to bring my own laptop? We have fully equipped workstations at our training center, but you are welcome to bring your own if you prefer.
Can I learn Photoshop for professional use? Our Photoshop course covers everything from basic editing to advanced graphic creation used in professional industries.

What payment methods do you accept? We accept Bank Transfers, Credit/Debit Cards, and online payment links.
Is my data safe with Stack Biz? We use industry-standard SSL encryption and follow strict privacy protocols to ensure your business data is never compromised.

Our Company